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Cookies on the The House website

We use cookies to ensure that we give you the best experience on our website. If you continue without changing your settings, we'll assume that you are happy to receive all cookies on the The House website. However, if you would like to, you can change your cookie settings at any time.

Your Payment

 

The House reserve the right to refund any purchases prior to delivering products.

 

 

 

Shipping Abroad

When making a purchase from abroad you may pay via PayPal or SagePay to qualify to overseas shipping. Such offers as FREE P&P only apply to UK mainland customers only.

Is the payment facility secure?

We offer two secure payment gateways Sage Pay and PayPal. Please note that you must use the address to which your card is registered when using Sage Pay payment platform and in the case of PayPal you must use an address which can be confirmed as valid within your PayPal profile.

Do you accept mail order?

Please note we do not accept mail order and all payments must process online in order that your details pass through the Sage Pay PDQ/PayPal security checks to ensure the genuine card holder is using the account.

I have received a message error with my payment?

In certain cases the card issuer may be unable to confirm that the details you have input match those of the card used in the transaction. If you receive a message asking you to contact the merchant please don’t keep trying to place another order. In such cases the payment will be held in a pending facility and the house will have to conduct additional security checks to ensure that you are the genuine card holder. You will be advised in due course if your order has been approved or rejected and your payment will be accepted /rejected according to whether we could verify your details independently.