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Cookies on the The House website

We use cookies to ensure that we give you the best experience on our website. If you continue without changing your settings, we'll assume that you are happy to receive all cookies on the The House website. However, if you would like to, you can change your cookie settings at any time.

Frequently Asked Questions

If a price of a product has been reduced am I entitled to a refund?

Product lines are reduced throughout the season to achieve sell out and the closer we get to the end of the season the less you will pay but you also run the risk of the product/size required being unavailable. We believe the price agreed at the time of your order is the price you are happy to pay and we will not be able to refund any difference should that item subsequently be discounted further. This does not apply with extended christmas returns on sale items.

Do you price match?

I am afraid we do not participate in price matching incentives.

How do I contact customer services?

As an online retailer, we want our customers to have a fantastic experience when buying goods online and we try to give the information up front that will help most customers answer any questions that might arise.If you query is not answered within this help format please contact enquiries@thehousedesignerwear.co.uk

I have seen a product which no longer appears to be in stock?

If we have a quick selling line or if we are at the end of a season demand can exceed supply. Our stock systems work on real time and will only let you order if we have stock showing as available. If you are unable to add something to your basket it means that the last one has already been taken by another customer.

How do I know the products are genuine?

The House is an authorised stockist. This means that our products are current season stock bought direct from the manufacturer or their official agent. This means that we guarantee the authenticity of our products, as well as been in a position to return them to the manufacturer should any problems arise with your purchase. Anyone that is not an official stockist cannot offer these guarantees.

What are Cookies?

Information you provide will remain private and be stored on our database. However, information may be used by the House to improve your shopping experience, enabling us to handle your order, deliver products, process payments and alert you to promotional offers. We may store information about you using cookies which are files sent by us to your computer or other access device which we can access when you visit our site at some point in the future. The cookies we use enable us to save your bag for later, track the opening of our email, track the type device used to shop, etc.

If you want to delete cookies already on your computer please refer to your file management software located in the file/directory that stores cookies. For further information about controlling or deleting cookies please refer to www.aboutcookies.org. Please note that deleting our cookies or disabling future cookies may affect your shopping experience and you may find you are unable to access certain areas or features of our site.

 

Privacy Policy

For the purposes of the Data Protection Act 1998, The House Designer Wear Limited (‘we’ or ‘us’) is the ‘data controller’ (ie the company who is responsible for, and controls the processing of, your personal data).

 

As part of our privacy and cookies policy we will obtain personal data about you such as your name and address whenever you complete an online form. For example, we will obtain your personal data when you contact us for any reason. We may also obtain sensitive personal data about you if you volunteer it during the completion of an online form. If you volunteer such information, you will be consenting to our processing it for the purpose of dealing with your request.

We may monitor your usage of this website. This may include monitoring how many times you visit, which pages you go to, traffic data, location data and the originating domain name of a user’s internet service provider. This information helps us to build a profile of our users. Some of this data will be aggregated or statistical, which means that we will not be able to identify you individually. Please see further the section on ‘Use of cookies’ below.

How we may use your personal data

We will use your personal data for the purposes described in the data protection notice that was given to you at the time your data were obtained. These purposes include:

  • to help us identify you and any accounts you hold with us
  • administration
  • statistical analysis
  • customer profiling and analysing your purchasing preferences
  • marketing – see ‘Marketing and opting out’ below
  • fraud prevention and detection
  • customising this website and its content to your particular preferences
  • improving our services

Marketing and opting out

Unless you have asked us not to do so, we may contact you by mail, telephone, SMS, text/picture/video message, fax, email) about any of our products which may be of interest to you. If you prefer not to receive any further marketing communications from us, you can opt out at any time. See further ‘Your rights’ below.

Disclosure of your personal data

We may disclose your personal data to:

  • other companies within our group
  • distributors, suppliers and brands
  • law enforcement agencies in connection with any investigation to help prevent unlawful activity
  • our business partners in accordance with the ‘Marketing and opting out’ section above.

Keeping your data secure

We will use technical and organisational measures to safeguard your personal data, for example:

  • access to your account is controlled by password and username which are unique to you
  • we store your personal data on secure servers

Whilst we will use all reasonable efforts to safeguard your personal data, you acknowledge that the use of the internet is not entirely secure and for this reason we cannot guarantee the security or integrity of any personal data which are transferred from you or to you via the internet.

Information about other individuals

If you give us information on behalf of someone else, you confirm that the other person has appointed you to act on his/her behalf and has agreed that you can:

  • give consent on his/her behalf to the processing of his or her personal data
  • receive on his/her behalf any data protection notices

Use of cookies

When you use this website, we may collect information about your computer, such as your IP address and/or browser, which we will use for administration purposes and statistical analysis. This information will not usually identify you personally. We may also obtain information about your online movements and use of the internet. We do this by placing a ‘cookie’, which is a small file, on your computer’s hard disk.

  • Cookies are used for several reasons:
  • to recognise you whenever you visit this website
  • to speed up access to this website (so you do not have to log on each time)
  • to store your personal preferences
  • to build a profile about you
  • to better target our marketing and advertising campaigns

The vast majority of web browsers accept cookies. However, you can change your browser settings so that cookies are not accepted. If you do this, you may lose some of the functionality of this website.

Your rights

You have the right, subject to the payment of a small fee (currently £10) to request access to personal data which we may process about you. If you wish to exercise this right you should:

  • put your request in writing
  • include proof of your identity and address (eg a copy of your driving licence or passport, and a recent utility or credit card bill)
  • attach a cheque in the amount of £10 made payable to The House Designer Wear Limited
  • specify the personal data you want access to, including any account or reference numbers where applicable.

You have the right to require us to correct any inaccuracies in your data free of charge. If you wish to exercise this right you should:

  • put your request in writing
  • provide us with enough information to identify you (eg account number, username, registration details)
  • specify the information that is incorrect and what it should be replaced with.

You also have the right to ask us to stop processing your personal data for direct marketing purposes. If you wish to exercise this right you should:

  • put your request in writing (an email sent to enquiries@thehousedesignerwear.co.uk with a header that says ‘Unsubscribe’ is acceptable)
  • provide us with enough information to identify you (eg account number, username, registration details) Our contact details

We welcome your feedback and questions. If you wish to contact us, please send an email to enquiries@thehousedesignerwear.co.uk or you can write to us at The House, 69 High Street, Yarm, Cleveland, United Kingdom, TS15 9BH or call us on 01642 790852.
We may change this privacy policy from time to time. You should check this policy occasionally to ensure you are aware of the most recent version which will apply each time you access this website.