We offer two secure payment gateways Sage Pay and PayPal. Please note that you must use the address to which your card is registered when using Sage Pay payment platform and in the case of PayPal you must use an address which can be confirmed as valid within your PayPal profile.

 

Please note we do not accept mail order and all payments must process online in order that your details pass through the Sage Pay PDQ/PayPal security checks to ensure the genuine card holder is using the account.

 

In certain cases the card issuer may be unable to confirm that the details you have input match those of the card used in the transaction. If you receive a message asking you to contact the merchant please don’t keep trying to place another order. In such cases the payment will be held in a pending facility and the house will have to conduct additional security checks to ensure that you are the genuine card holder. You will be advised in due course if your order has been approved or rejected and your payment will be accepted /rejected according to whether we could verify your details independently.

 

 

Orders placed before 2pm will be delivered the following day (this does not apply if the following day is a Saturday, Sunday or a Bank Holiday). All orders placed will be sent out within 24 hours of us receiving your order, excluding weekends & Bank Holidays. All orders are sent out using Interlink Express but The House cannot guarantee that it will get there in the specified timescale if there is a problem with the courier. We do not deliver on a weekend, unless you specifically request this. If this is the case, then there will be an additional charge. Orders for special event days such as Valentines, Easter, Mothers Day, Christmas etc, need to be placed up to 3 working days prior to the required delivery date. E.g. For an order for Valentine’s Day on Saturday 14th February, the delivery will only be processed if the order was placed before 2pm on Tuesday February 11th, to be received on Friday February 13th.

 

Orders received after 2pm on Friday will not be processed until the following Monday. All deliveries require a signature upon receipt. If there is no one at the address supplied at the time of delivery, another delivery will be attempted on the next working day. If there is no-one at the address after the second delivery attempt then your item(s) will be taken to the nearest Parcel Force sorting centre, where it is YOUR responsibility to collect or arrange re-delivery. If you do not collect your items, or have them re-delivered, within 5 working days then your item(s) will then be sent back to The House where you will have to pay for re-delivery.

 

We endeavour to process orders as soon as possible and the majority of our orders within UK mainland are delivered within 24 hours of being received, provided it is before the 2:30pm deadline. If, for any reason, your delivery will be later than the date/time stated, we will notify you immediately to arrange a later delivery date or the option to cancel your order. As we use a third party for deliveries we cannot be held responsible for late deliveries due to postal strikes, transport strikes and incidents, flood, drought or civil commotion.

 

The United Kingdom includes the UK mainland, NOT the Highlands & Islands, including The Channel Islands, The Isle of Man and Northern Ireland.   We have a standard delivery charge of £5.95 for mainland UK.

 

If you are unsure of the above, or simply need clarification on a specific delivery, please either call us on

 

+44 (0)1642 790852 between the hours of 9am-5.30pm, Mon-Friday (excluding UK Bank Holidays).

 

We can deliver to an alternate address, however, when placing an order you MUST use the correct billing address of where your credit card is registered where prompted - if you do not use this address when placing an order the AVS results will come back as 'not matched' from Sagepay & subsequently your order will be cancelled as we will not be able to receive an authorisation from your issuing bank. There is a separate space provided to choose an alternate delivery address should you need it.

 

When placing an order from outside the United Kingdom (overseas) you MUST pay via PayPal. Such offers as FREE P&P only apply to UK mainland customers only.