Your Returns
How do I return an existing item?
Each order is shipped with an invoice and a returns docket which we ask you to complete and include in the return package with the goods. Please send the goods to the address shown at the bottom of your invoice.
Can I return goods purchased online?
Distance selling regulations ensure that all goods purchased online can be returned. We do require the goods back with us within 7 working days of receipt for a refund and they must be unworn and in their original condition. Goods purchased in-store is not covered under distance selling regulations. Customers returning unwanted items will incur the postage cost themselves, this does not affect your statutory rights..
My return was refunded but I was not refunded my delivery charge?
We only refund outbound carriage if the item was incorrectly shipped or was found to be faulty and the same applies to return carriage costs. Please note that return carriage is the responsibility of the customer and we do recommend that you use a traceable method of carriage for your return. The House cannot be held responsible for the goods until the goods arrive back with us. Please note we do not advise customers of receipt back into our store and after inspection we will exchange/refund as quickly as possible.
How do I get my refund?
Refunds will be carried out as soon as possible on receipt of the goods once they have passed quality control. The refund will be made to the card used in the original transaction. Once we issue the refund to your payment provider it can take your card issuer 5-10 working days to allocate the sum in question back to your account. This time frame is outside our control and dictated by your card issuer.
