Your Delivery
Has my order been shipped yet?
When your goods leave our stores an automated email with tracking reference is sent to your email address along with a link to the Interlink Express website where you can track your consignment. Please note that you will need to enable to your inbox or these messages can divert to spam. You can also view the status of your order and whether or not it has shipped by accessing the my account section at www.thehousedesignerwear.co.uk
I have received a faulty item what should I do?
If you believe the goods received are of faulty manufacture please return them to us advising of the reason for return on the returns docket and we will inspect and advise accordingly upon receipt. If the goods are subsequently confirmed as faulty we will refund any carriage costs incurred.
I have received an incorrect item what should I do?
We are only human and picking errors can occur from time to time. If you have received goods that you haven’t ordered please advice of the details by email to www.thehousedesignerwear.co.uk and return the incorrectly delivered piece. We will do our best to replace the incorrectly delivered piece as quickly as possible upon receipt of the original item and correct any carriage charges which you have incurred.
Package damaged in transit?
If a package appears to have been damaged in transit it is important that when you sign the couriers paperwork as such noting the damage to your consignment as this will speed up any possible insurance claim should that be necessary.
An item is missing from my order?
On occasion we may ship your goods in separate consignments at no additional cost to yourself. If this is the case you will receive an email advising of your multiple tracking references. If you have not received an email advising of multiple tracking references and you are missing items from your order please email enquiries@thehousedesignerwear.co.uk and we will investigate and advise by email.
Do you deliver to work addresses?
The house will not deliver to alternative residential addresses but we are happy to deliver to a place of work. If you require an alternate delivery address i.e. to your place of work please email enquiries@thehousedesignerwear.co.uk with the name and address of the business plus your internet order number and we will amend your delivery details once we have verified it is a bona fide business and you are employed at that location
What happens to my delivery if there is no one at home to sign for my goods?
If you are not home at the time of delivery the carrier will leave a card through your letterbox informing you of attempted delivery. The card will give instructions on how to obtain your parcel but you will require ID to collect from your local post office or Interlink Express depot. Please note that anyone at the delivery address can sign for your package.
Next day delivery
If you order your items Monday, Tuesday, Wednesday or on a Thursday before noon you will receive your parcel the next day. However if you order after noon on a Thursday or on a Friday, Saturday or Sunday your items may not arrive until early the following week, i.e. Monday or Tuesday. This will be affected by bank holidays. As Interlink do not deliver on a Saturday,Sunday or a Bank Holiday
